City Center Rooms and Apartments, Kraków
, Kraków
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Safety and Security

Dear Guest

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The safety of our Guests and employees is our highest value and priority.

Due to the epidemic, we updated our procedures and implemented a number of hygiene and safety principles. For our common good, please read and follow them during your stay. This will allow you to enjoy a safe and successful stay in our hotel.

 

  • There is disinfectant liquid at each entrance to our facility, at the reception and in the breakfast room, please use it every time.
  • Our employees serve guests in protective masks and gloves.
  •  We have limited the check-in process to a minimum, however, for our common good, please complete a short health declaration on the check-in card.
  • We recommend paying with payment cards or other electronic channels.
  • Room keys are subject to detailed disinfection.
  • After each check in the staff disinfects the reception desk and payment terminals.
  • Invoices will be sent only electronically.
  • Before your arrival, the rooms have been thoroughly ventilated, cleaned and disinfected, updated procedures for cleaning the rooms / apartments take into account the detailed and effective disinfection of furniture, fittings, door handles, remote controls and other items used by guests.
  • Our bedding and towels are washed at a temperature of min. 60 ° C.
  • Bed linen and towels are covered with foil when are being stored.
  •  Cleaning staff is equipped with disposable gloves and masks, which are replaced after each service.
  • For hygiene reasons, we do not provide servicing and cleaning services during stays. On special request, after phone arrangement with the reception and in the absence of guests in the room, cleaning staff will perform this service.
  • If you only need to change towels, empty the trash can or refill toiletries, please contact the reception.
  • All common areas in buildings (staircases, halls, corridors) are cleaned frequently.
  • Public toilets for guests, door handles, handrails, handles sanitized at least every 1 hour.
  • Only accommodated persons may stay in the hotel.
  • On the day of check out, please put the keys to the dedicated container standing on the reception counter.
  • Blow dryers are forbidden in the rooms.
  • Breakfasts are served at the reception in the form of take-out packages.
  • All our employees have undergone training on the principles of maintaining cleanliness and hygiene and are obliged to comply with them - these include regular, thorough and frequent hand washing, disinfection of the workplace and equipment used to perform duties.
  • All our employees are equipped with protective masks, gloves, and disinfectant liquids.

We believe that our security measures and joint compliance with the overarching guidelines of the Ministry of Health and the Chief Sanitary Inspector will ensure a safe and peaceful stay in our facility.

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ul. Gołębia 8
31-007 Kraków, PL

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